Exchange Policy

11:11 Vape Inc. Exchange Policy

11:11 Vape Inc. accepts exchanges or instore credit only if the item is damaged due to manufacturing error within 30 days. If the item is assessed to be damaged by user error, the exchange/in store credit will not be honored.

To complete your exchange, we require a copy of your receipt and you must have a customer account. E-liquids, coils, drip tips used/unused tanks and atomizers are considered final sales. Exchanges or refunds are accepted due to hygienic reasons. 

All unregulated devices are final sale unless there is a manufacturer defect in which after inspection by 11:11 Vape Inc. will provide in instore credit.

Warranty does not cover improper usage of the items bought if failure to follow its operating instructions, accidents, misuse, mishandling and unauthorized alteration or modifications made to the original device by conducting etching, refinishing, loss or damage to its internal components or cross threading. Dropping and breakage of units leading to internal damages is also not covered.

If you are unable to provide identification at time of delivery you will be charged a 15% restocking fee.

All online sales are final.